January 18th, 2004

i'm good!

SOC (Save Our Computer)!

Help!! Everyone available to help!!

I send this distress call on behalf of Brandon, whose computer decided to act up and break itself while he was gone for a mere 15 minutes. If you're awake and have any computer help to offer, IM me and I'll talk to him via telephone.

Here's what's happening:
Brandon installed a new hard drive and video card this evening. He rebooted, and everything was fine. Windows and all that shit. He then took me home. When he came back, his screen said there was some sort of "boot fail" message. On rebooting, no improvement, it didn't seem to be able to read his old drive any longer. He took out the new drive, but now it's reading his only hard drive as "primary slave", and won't boot because it can't seem to understand it's the master.

This is urgent, as Brandon NEEDS his computer, and I know many of you out there need him, in some way. Please help us if you can.

VERY APPRECIATIVE,
Mary Ellen
  • Current Mood
    distress
i'm good!

Still not fixed...but trying.

Well, here's the update. Brandon says when he originally had his computer with the single drive, he had no jumper settings on it, as there was no other drive running. Forgetting about that, he installed the new hd with slave jumper settings, while the orginal was not on master. Now, he can force the the old drive to be read as master by forcing the jumper setting to be master, but even when he only has the single hard drive in, without the jumper it's reading it as slave, when it should in fact be defaulting it to master. It seems some sort of confusion happened when he installed that slave drive, but he has no idea what it is or how to fix it.

He's also going to try working with it by reinstalling the old video card to see if it helps.

If that should fail, he's going to go to bed for the night, so please leave any ideas or comments in LJ. We both appreciate your help and love. Ever so grateful for good friends and advice.

UPDATE: The computer keeps trying to boot from CD, which it shouldn't be, apparently. That's what seems to be failing, and he doesn't know why, as he doesn't have that set up in the bios. Old video card was no help, it seems.

Thanks again, and if anyone has any clue, drop us a line.
i'm good!

More info...

Brandon tells me the following:

The computer says "Verifying DMI pool data" (sometimes it says "success" sometimes it says nothing) then goes straight to "Boot from CD" then it says "Disk boot failure, insert system disk" even though he doesn't have boot from CD on. It should boot right from the hd, because that's what he's set it to do. He believes this is because it's not reading the drive properly as master.
i'm good!

(no subject)

Also, many thanks in particular to the lovely xpaerimtlslaekv for her assistance, as we should really have to pay her for this kind of thing. We'll get back to you with another update in the morning, but again, thanks for trying so hard to help us out.
i'm good!

I don't think the address actually exists...

Alright, I sent that email, but I'm sure I'll get it sent back to me sooner or later. I can hope they write back, but at the same time, I'll feel silly if someone does.

I do hope you all realize whose email address would have been given to me in a dream, right?

It'd be sweet if he did write back, but I doubt it.
  • Current Mood
    bleh